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Case Studies in Quality and Patient Safety

• Provides an understanding of the approaches undertaken by US and international health care organizations (HCOs) to institute quality and patient safety initiatives in patient care • Explores the extent, relevance and impact of the HCO's structure and strategy on quality and patient safety functions, • Introduces the Baldrige Performance Excellence framework to assess the quality and patient safety functions, • Describes the quality and safety domains using case studies of different HCOs in the US and international settings, • Emphasizes how the internal HCO culture and external HCO environment serve as facilitators or barriers for implementing quality and patient safety initiatives, and • Highlights key HCO roles senior- and middle-level management play both at the institutional and departmental levels to enable effective practical implementation of quality and patient safety initiatives, including resource allocation.